It is very important that the directions we are providing below are followed in order otherwise it will not work. Some of these steps you may have done already; but it is ok, repeat them at the right time and it will produce the desired results. If not then it will seem as though nothing has changed.
Please be sure the SMCCD Canvas Homepage has NOT been bookmarked. If it is bookmarked - It will need to be removed and deleted. For security purposes, the SMCCD Canvas homepage expires every 600 seconds causing all bookmarked pages to become null and expiring all passwords associated.
Once that is done you can follow the directions below:
- Close ALL SMCCD related web pages. Absolutely nothing pertaining to Canvas, WebAccess, WebSmart or SMCCD related can be open for this to work. You may have one webpage open in chrome: We suggest http://www.google.com
- In Google Chrome please clear your browser cookies and cache. The quickest way to do this is to copy and paste the following without the quotes into your Chrome web browser and press enter on your keyboard "chrome://settings/clearBrowserData"
Be sure that Obliterate the following items from "the beginning of time." is selected and the top four boxes are checked. The bottom four boxes can remain unchecked.
Click "Clear Browsing Data" and move on to step 3.
- Copy and paste the following URL into your Chrome browser without quotes:
"chrome://settings/passwords" and click Enter on the Keyboard.
The "Passwords" box will pop-up; In the Search Passwords bar next to "Saved Passwords" where you can search for "SMCCD." You will need to DELETE ALL SAVED SMCCD PASSWORDS.
This may need to be done to all of your devices with Chrome (Tablets, Phone, etc). Google Chrome Syncs and re-syncs passwords even after you change it if you are logged in with multiple devices.
Once steps 1 through 3 are completed you can now initiate a password change by following the password reset directions below:
- Navigate to: https://smccd.instructure.com/
- Click "Forgot Password"
- Enter your username (Username is everything before the '@' in the SMCCD email)
- Enter the Captcha Code and submit
- Log into my.smccd.edu email and check for a message from 'WebSupport' and follow the provided link.
- Create a password and use it to log in
Enter Your Username: ____________
Enter the Password you just created and you should now be able to access canvas.